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FIbre Support

Get expert support with your Fibre connection.

Failure to connect our services...

Snapdragon44*
Newbie
Private Message TalkTalk

on ‎03-04-2026 09:14 AM

Message 3 of 3

We ordered our house move on our TalkTalk account on 18th March, unable to do any sooner due to a legal complication, and moved to new house on March 20th. We were told we would have the new landline installed and router socket installed on March 26th. We still have no service. (I am  currently using a borrowed computer) . Despite about 6 one hour long telephone talks with agents on a mobile phone outside in the cold and rain as the signal is so weak here, and several online chats lasting, on one occasion nearly 2 hours, we are no nearer to getting our line and socket installed. We are both pensioners, I am 74 years old and need a home phone. We have been promised Openreach visits on several occasions, and had one call from an engineer who had been sent from our OLD address! We have been with TalkTalk for over 20 years, joining from the old Pipex system. It's now April 3rd and we are really desperate to get this sorted. Trying to move house is the most stressful time and this connection problem is not helping. Thanks for any suggestions we could use. 

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

Friday

Message 1 of 3

@Snapdragon44* 

 

It would be unusual for them to manage this for you with less than 2 weeks notice to start with, now currently the Holiday weekend - they usually require 3 - 4 weeks, especially if it involves installing a line, so it seems strange that they promised it for the 26th March at all.

https://help-centre.talktalk.co.uk/Setting_up_my_service/Moving_home/Home_move

 

 

It sounds like they "over promised " - definitely worth using the complaints process.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk

Friday

Message 2 of 3

Unfortunately there is no staff presence her anymore so phone or chat are you best options.

 

However as you have already been in contact you may with to raise this as a complaint and details of how to do this are at the foot of each web page.

 

Be aware though that once you have raised a complaint, your only point of contact will be the complaints department.

 

I would also stress any vulnerabilities you may have that could expedite issues, if any.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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