fibre 150 package minimum download speed

[TWH0857]

Looking for some advice.

I have had the fibre 150 package for a while and recently download speeds have been nothing like 150mb ( see attached )

If I am not receiving the minimum service what are my options?

[ferguson]

@TWH0857 

But also available via Live chat, which has longer opening hours. 

[Gliwmaeden2]

@TWH0857, the Full Fibre team are also on 03451 720074, but the same hours as the general number, so closed after 7pm.

[ferguson]

Just to clarify: do you mean Full Fibre? If so, then there is little we can do to help here other than direct you towards TalkTalk support, see the contact details at the end of my post. 

[ferguson]

OK, here is how to find and check at your test socket:

https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Your_guide_to_main_phone_...

[TWH0857]

First of all are these results with a wired connection, wireless, or both?

both

How do they compare to the guaranteed minimum advised at the outset of your contract?

Will have to check that

And has this just deteriorated recently, in which case have you noticed any issues with your voice service, such as noise on the line?

We no longer have a voice line

Finally, have you tried connecting at the test socket with a plugin microfilter and see how speeds are that way? 

Sorry, but I have no idea what you're referring to. 

I had a previous issue when it was first installed and openreach installed/replaced everything in the house, from the house to the street and even detected a fault with my circuit halfway down the street

[ferguson]

First of all are these results with a wired connection, wireless, or both? How do they compare to the guaranteed minimum advised at the outset of your contract? And has this just deteriorated recently, in which case have you noticed any issues with your voice service, such as noise on the line? Finally, have you tried connecting at the test socket with a plugin microfilter and see how speeds are that way?