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For queries about your TalkTalk broadband service.

TalkTalk transfered my services open to UW which do not have provisions for Full Fibre (150)

lordxlordx
Popular Poster
Private Message TalkTalk

‎10-01-2026 09:10 PM - edited ‎10-01-2026 09:13 PM

Message 5 of 5

I am disabled and now have been 4 days without my critical care devices working.

 

TalkTalk transfered my connection over to UW, as of the 6th Jan my internet went down COMPLETELY. Talktalk wiped their hands with me despite being a customer for over ten years. 

 

My MODEM for my gfast connection is faulty, an engineer came out today and said i need a new modem. However, UW do not even have Modems. They don't offer 150 Fibre. Even when I go to their website it's not an option. So now I have NO service whatsoever.

 

Surely this should have been planned and prepared long in advance? They are saying they will send me out a router thats an all in one, but it's not an all in one for a gfast connection. I need a separate MODEM. 

 

Talktalk really need to take back the reins, or alternatively send me out a modem urgently as UW do not even have these available. This is an utter disaster.  How can a company take over services without even knowing what products the customers are using and have things in place to resolve the issues? I am now going to be without an internet connection. for the forseeable future putting my health and life gravely at risk. I want this documented and evidenced here in case something is to happen to me. It's a fail from talktalk to not provide proper aftercare in the interim period, instead they wipe their hands with zero loyalty to their previously loyal customers.

 

"their problem now, not ours" . What a company. 

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4 REPLIES 4

amahle-TT
Support Team
Staff
Private Message

on ‎12-01-2026 07:09 AM

Message 1 of 5

Thank you @Gliwmaeden2 , @lordxlordx I will close this thread as it is duplicate please do refer to first original one, thanks.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎10-01-2026 10:19 PM

Message 2 of 5

@lordxlordx, UW's website does state to contact them if you find yourself disconnected during the transition, specifically because you will need to choose an appropriate package from what is actually available:

 

https://help.uw.co.uk/article/broadband_and_landline/TalkTalk%20Customers/talktalk-customers-technic...

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎10-01-2026 10:07 PM

Message 3 of 5

@lordxlordx, from this information, I think you need to trust that the UW all in one hub will work for GFast:

 

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Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Gliwmaeden2
Community Star
Private Message TalkTalk

‎10-01-2026 09:59 PM - edited ‎10-01-2026 10:09 PM

Message 4 of 5

@lordxlordx, it seems that UW has to find you their best match for the service you were on with Talktalk. It's clear from their website that it's not usual for them to provide FF 150. You need to discuss this with them directly to find the closest equivalent. 

 

They will be familiar with the need for the correct router for your G Fast service, as part of the point of the whole switch over is that they are taking on that particular service from Talktalk. 

 

Forum staff will not be able to sort this out for you. They made that clear here:

 

https://community.talktalk.co.uk/t5/Full-Fibre/Im-disabled-on-priority-services-register-and-talktal...

 

Perhaps try using the Complaints process, linked at the foot of any Talktalk page. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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