For cancellation issues you need to phone and speak to the loyalty team.
Did you give notice that you were leaving as until recently Virgin would not give notice to other suppliers that you were leaving them?
Try phoning 0345 172 0088
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#
Also You should never cancel a Direct Debit as it can cause you all sorts of issues later on including penalty fees being added for late payment and it may affect your credit rating too. You are covered by the DD guarantee so should get your money back and they use the DD to return your money.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
