Why do I pay more money ?

[gokmen1]

I only use broadband. No TV, no phone. And my internet speed is currently 156 mb. I pay £35.70 for Total due (including VAT) but it is the same price as a full fibre 500 or 525 mb package. Why am I paying the same price for a faster internet package when I have less internet speed?

[Arne-TalkTalk]

Hi gokmen1

You are out of your minimum term, and full fibre is not available just yet, so  call the loyalty team on 03451720088 they will be able to see what options are available to reduce your costs. 

Sorry for any inconvenience caused 

[fr8ys]

The price you pay was the amount you agreed to when you took out your contract, Or if your contract has expired the normal monthly cost of the package without a lengthy contract. Your contract ends date is shown in My Account.

Staff here can confirm but if you wish to discuss your pricing you will need to phone and speak to the loyalty team ask you cannot negotiate pricing or contracts on the forum.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#