Giftcloud voucher not received

[Dhopkins]

I signed up to TalkTalk back in September 2024 and received a Giftcloud email confirming I’ll be receiving a Giftcloud voucher email after 120 days - this has passed and I haven’t received a voucher or any update. Any suggestions? 

thanks 

[Arne-TalkTalk]

Hi Dhopkins

I have passed your details to the vouchers team. 

There is a backlog they are working through at the moment. 

Sorry for the delay.

[Gliwmaeden2]

Best to wait again before posting further, as the slightest extra post can really dislodge the thread's place in the queue, @Dhopkins.

[Gliwmaeden2]

I did after I posted on the 7th, @Dhopkins.

I'll do it again - sometimes it's a week or 10 days..... not always the earliest posts picked up first unfortunately. 

[Dhopkins]

If you could re-escalate this please. 

thanks

Daryl

[Gliwmaeden2]

It's been overlooked, I think, @Dhopkins, and now we're at another weekend. All I can do is re-escalate this for you. 

[Dhopkins]

Hi

I’m still awaiting a response. 

thanks 

Daryl 

[Gliwmaeden2]

Moving this to the billing section for you, @Dhopkins.

Staff will respond after the weekend.