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Gift voucher

Shaznan
First Timer
Private Message TalkTalk

on ‎06-03-2025 10:02 PM

Message 7 of 7

When I joined talk talk I was promised a gift voucher for £100 from Giftcloud. They said it will take UP TO 120 days. It’s been 118 but when I try to chase it I go round in circles.

Giftcloud said I have to go back to Talk Talk.

But Talk Talk chat didn’t understand and then said when did I renew. I didn’t renew I’m a new customer! Then just said they’d escalate it.

i just feel I’m getting nowhere and not been given what I was promised!

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6 REPLIES 6

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Shaznan

on ‎12-03-2025 11:51 AM

Message 1 of 7

Hi Shaznan

 

Customer services have passed your details to the team responsible for issuing the vouchers. 

 

The is a delay at the moment while they work through the backlog. 

 

Regards.

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ferguson
Community Star
Private Message TalkTalk
In response to Shaznan

on ‎11-03-2025 07:03 PM

Message 2 of 7

Just wait for them to respond here.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Shaznan
First Timer
Private Message TalkTalk

on ‎11-03-2025 07:00 PM

Message 3 of 7

How do I get staff to pick this up?

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Shaznan

on ‎08-03-2025 11:07 AM

Message 4 of 7

Just wait for staff to pick up your thread, @Shaznan.

 

They are not on here at weekends and further posting delays your thread in the automated workflow queue. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Shaznan
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎08-03-2025 10:34 AM

Message 5 of 7

It has now been 120 days!

Im sorry but I have gone round in circles. Everytime I speak to someone I have to explain it all over again!

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎06-03-2025 10:22 PM

Message 6 of 7

It really does need the full 120 days before it can be chased up, @Shaznan.

 

I'll move this to the billing section as it's more of a contractual  / account issue than anything to do with your actual broadband service. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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