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Giftcloud voucher not received

Dhopkins
First Timer
Private Message TalkTalk

on ‎28-02-2025 09:44 PM

Message 8 of 8

I signed up to TalkTalk back in September 2024 and received a Giftcloud email confirming I’ll be receiving a Giftcloud voucher email after 120 days - this has passed and I haven’t received a voucher or any update. Any suggestions? 

thanks 

Labels:
7 REPLIES 7

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Dhopkins

on ‎12-03-2025 12:01 PM

Message 1 of 8

Hi Dhopkins

 

I have passed your details to the vouchers team. 

 

There is a backlog they are working through at the moment. 

 

Sorry for the delay.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎10-03-2025 09:01 PM

Message 2 of 8

Best to wait again before posting further, as the slightest extra post can really dislodge the thread's place in the queue, @Dhopkins.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Dhopkins

on ‎10-03-2025 08:59 PM

Message 3 of 8

I did after I posted on the 7th, @Dhopkins.

 

I'll do it again - sometimes it's a week or 10 days..... not always the earliest posts picked up first unfortunately. 

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

Dhopkins
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎10-03-2025 06:57 PM

Message 4 of 8

If you could re-escalate this please. 

thanks

 

Daryl

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Dhopkins

on ‎07-03-2025 04:00 PM

Message 5 of 8

It's been overlooked, I think, @Dhopkins, and now we're at another weekend. All I can do is re-escalate this for you. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Dhopkins
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎07-03-2025 02:31 PM

Message 6 of 8

Hi

 

I’m still awaiting a response. 

thanks 

 

Daryl 

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-02-2025 10:47 PM

Message 7 of 8

Moving this to the billing section for you, @Dhopkins.

 

Staff will respond after the weekend. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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