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Bill query

Jam75
First Timer
Private Message TalkTalk

on ‎12-02-2025 03:44 PM

Message 4 of 4

Hello.  I've just received my latest bill for last month and it's double what I expected. The reason seems to be that I'm paying for Fibre 150, and then also paying for Fibre 150 data which is something I don't think I've ever requested.  Could someone clarify please? It's very difficult to speak to someone directly and this website just takes you round in endless circles. Thanks.

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Jam75

on ‎13-02-2025 12:04 PM

Message 1 of 4

HI Jam75

 

I have escalated this as there is 2 packages running causing the double billing. 

 

Regards

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Jam75
First Timer
Private Message TalkTalk

on ‎12-02-2025 03:54 PM

Message 2 of 4

Thank you - I'm finding it puzzling to find my way round.

 

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎12-02-2025 03:49 PM

Message 3 of 4

Moving this to billing for you, @Jam75.

 

It might take day or two to get a reply, and then staff are not on here at weekends. 

Gliwmaeden2, a fellow customer.
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