Claim my talktalk broadband refund

[Lyn75]

Hi I recently left talktalk because my husband took over our broadband still with talktalk I have a refund due but when I try to claim it, it just keeps spinning around not letting me claim, can someone please help me Lyn75

[Arne-TalkTalk]

Happy to help. 

[Lyn75]

Hi Arne 

Thank you for both the refund and ultra quick response.

Thanks again 

Kind regards 

Lyn

[Arne-TalkTalk]

Hi Lyn75

I have requested the refund for you, should be with you in a few days. 

Regards

[Lyn75]

Thank you, I have done as requested Lyn75

[fr8ys]

As this is a billing issue I will move to that board for help.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you