Hi
My contract ended on 5th Jan. I have since switched to a different supplier. This new supplier sent in a cancelation request to talk talk. I received some automated emails from talk talk on the day i purchased the new suppliers service; along the lines 'sorry to see you go' and do not do anything and wait for your final bill.
I called talk talk around 2 weeks ago and they confirmed the cancelling was received but it had gotten stuck, and it will get escalated. And again, theres nothing i need to do.
I spoke to the new supplier and they confirmed they sent the request correctly and its up to talk talk.
My account is still showing as if i am on talk talk, but with an additional outstanding bill (my bills normally is not due till end of the month). Can this be looked into? The direct debit wasnt cancelled and i was waiting for thr final bill. I suspect when the next bill cycle comes i am going to get charged in full; when i should no longer need to pay anything beyond 6th Jan.
