Returning equipment after leaving TalkTalk

[BroadbandHog]

I've recently left TalkTalk for a different provider and have received 1 returns bag and 1 label to return the equipment and these came with the following letter:

Letter Received

I have a Wifi hub (Sagemcom) router, Huawei router and set-top TalkTalk TV box to return, but I've no idea how much they weight together in the bag and the letter mentions nothing about the items just a package weight.

I also received a text message from TalkTalk asking me to contact them about disconnection after my service had been disconnected and I have yet to receive any final bill/statement notification (I've just gone into My Account and downloaded the PDF).

[Arne-TalkTalk]

Hi BroadbandHog

The post office will weight it for you but regardless of the combined weight its prepaid so you wont get a charge. 

I will request another bag for you as they may not all fit in. 

Hope that helps

[Gliwmaeden2]

It's something I have pondered too, @BroadbandHog, when returning equipment (that, and is it the right amount in the prepaid label for ongoing price increases from Royal Mail....?).

Can you check the items on the kitchen scales?

Or at a Post Office? They will always check the weight for you there.

If there's any danger of these not getting processed properly, staff on here can send you another bag(s).

I'll move this thread to the billing section as there seems to be a problem about being "disconnected" instead of cancelled.

Did you leave your Direct Debit in place meanwhile? It's best to do that precisely because it takes a while to get the final bill of £0.00.

Prior to that, if you are due a refund for days not used since the line cease, the easiest way to claim back money from My Account is by using these same DD details.