Full fibre contract end frustration.

[viduka]

Hi I am currently on a fibre 150 data only contract which is due to expire on 8/3.

Having already had 1 email from TT already about this, I recd another today (info@consumer.talktalk.co.uk) offering to renew. I thought I would perhaps bite the bullet & sort this out today.

I logged into my account and found that the renewal  offer there is totally different (much more expensive) to the email offer I have just recd?

I thought ok, I will talk to someone on some sort of live chat, but incredibly that no longer appears to exist !

I then downloaded the TTplus app as google said that had live chat, but after receiving  a code to my email, it stated that im not a TTPlus customer. (what am I then?)

So it would seem that the only way I can actually contact TT is through this here, quite incredible really ! (&not in a good way)

Can anyone offer advice on how I might be able to talk/message to someone to get this sorted ? As a long standing tt customer, I have never has any issues with the BB itself, but nearly always seem to experience major problems when having to sort out a new 18m contact.

Very frustrating & may have me finally looking elsewhere.

[Grannysport]

When I tried to leave TT I got a call from their Loyalty Department. The number is 0330 127 8960 and you do get through to a real person. Do not let them transfer you …. Insist they get the answer and get back to you. Otherwise you’ll go mad!

I’m regretting letting them talk me into staying as my transfer to Full Fibre 150 is proving to be a nightmare. Check out Zen Broadband which has been highly recommended by a similarly disgruntled ex TT customer. 

Good luck. 

[Arne-TalkTalk]

Hi viduka

There is a setting in firefox which blocks pop ups such as live chat, I believe its found under the blue shield at the top right. 

[viduka]

Hi, thanks for the links, very helpful & I have now renewed my contract via live chat.

 A couple of things though. I opened the link via the firefox web browser & for whatever reason it did not show or allow for the live chat to work, more initial frustration.

It wasnt till I opened with chrome (as an afterthought) that the live chat showed up.

Also, it would be very helpful for TT to give access to live chat directly from a persons "my account"

Regards

Peter.

[Arne-TalkTalk]

Hi viduka

Call the loyalty team on 03451720088 They will be able to see what options are available

Sorry for any inconvenience caused 

[Gliwmaeden2]

You don't need to have logged into My Account to use Live Chat, @viduka.

Use the forum search engine to find contact details and up to date opening hours.

This is the link that comes up:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

You are not a Talktalk Plus customer if you are on Fibre 150.