Full fibre contract end frustration.
Monday
Message 5 of 5
Hi I am currently on a fibre 150 data only contract which is due to expire on 8/3.
Having already had 1 email from TT already about this, I recd another today (info@consumer.talktalk.co.uk) offering to renew. I thought I would perhaps bite the bullet & sort this out today.
I logged into my account and found that the renewal offer there is totally different (much more expensive) to the email offer I have just recd?
I thought ok, I will talk to someone on some sort of live chat, but incredibly that no longer appears to exist !
I then downloaded the TTplus app as google said that had live chat, but after receiving a code to my email, it stated that im not a TTPlus customer. (what am I then?)
So it would seem that the only way I can actually contact TT is through this here, quite incredible really ! (¬ in a good way)
Can anyone offer advice on how I might be able to talk/message to someone to get this sorted ? As a long standing tt customer, I have never has any issues with the BB itself, but nearly always seem to experience major problems when having to sort out a new 18m contact.
Very frustrating & may have me finally looking elsewhere.
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4 REPLIES 4
Tuesday
Message 1 of 5
Hi viduka
There is a setting in firefox which blocks pop ups such as live chat, I believe its found under the blue shield at the top right.
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Tuesday
Message 2 of 5
Hi, thanks for the links, very helpful & I have now renewed my contract via live chat.
A couple of things though. I opened the link via the firefox web browser & for whatever reason it did not show or allow for the live chat to work, more initial frustration.
It wasnt till I opened with chrome (as an afterthought) that the live chat showed up.
Also, it would be very helpful for TT to give access to live chat directly from a persons "my account"
Regards
Peter.
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Monday
Message 3 of 5
Hi viduka
Call the loyalty team on 03451720088 They will be able to see what options are available
Sorry for any inconvenience caused
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Monday
Message 4 of 5
You don't need to have logged into My Account to use Live Chat, @viduka.
Use the forum search engine to find contact details and up to date opening hours.
This is the link that comes up:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
You are not a Talktalk Plus customer if you are on Fibre 150.
Gliwmaeden2, a fellow customer.
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