broadband and tv

[huwwilliams86]

hello i had engineer come out yesterday to set up my braodband but my account says it was a missed appointment but he came and installed it and its all working fine so i cant add or cancel and packages as still says order in progress because of missed appointment i also taken out now tv but have decided i only want netflix any help please

[Karl-TalkTalk]

Hi

I can see from the notes on your account, one of our customer service teams has raised an escalation to provisioning to have the orders completed.  As they advised, this can take 3 - 5 business days to complete.

Karl.

[huwwilliams86]

hi karl iv spoken to 3 people now my broadband went live on 23rd august but account is still in progress and says i missed engineer appointment when he came and did all the work to get me live so i cant do anything with account and also havent had my activation emails for netflix or now can someone please sort it

[Karl-TalkTalk]

Hi

If you do not activate NOW TV it will auto cancel after 14 days. and you would not be charged for it.

Thanks  

Karl. 

[fr8ys]

Sorry but I'm not sure regarding the add-ons to TV.

I believe though that you need to phone to cancel these covers.

Use the number @Gliwmaeden2 posted earlier.

[Gliwmaeden2]

@fr8ys is more knowledgeable than me about the TV options, @huwwilliams86.

Hope he can pick this up for you.

You can also check the status of My Account by using 03451 720088 to speak to someone or Chat, both after 9am today.

[huwwilliams86]

thank you and do you know if i dont want now tv anymore shall i just not activate it and only activate netflix

[Gliwmaeden2]

Hopefully you won't be charged for the missed appointment, @huwwilliams86.

Some staff are on here on Monday but it may take them a while to reach your thread. It sounds as though the system hasn't updated your account correctly. 

I'll move this to the billing section so that they can check the account.