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on 23-08-2024 04:51 PM
I migrated from Shell (phone & internet).Payment of my first bill is due 27/06. I will not have any funds until 01/09. Is there a grace period between the due date and my service being suspended?
Thanks
26-08-2024 09:21 PM - edited 27-08-2024 02:06 PM
You can pay via automated phone payment. You can use C/Card which might help.
I was migrated from Shell and the D/D failed so I had to phone up as they'd added a late payment charge. This is a known issue, so they cancelled the fine.
If you choose to use phone-card payment, you might cancel D.D in case your D.D were to work when mine did not.
Phone no. for automated payments 0345 172 0040 [have your TT acc number to hand. When you type in the billing price, you leave out the decimal point - such as £20.88 would be 2088
https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899
on 26-08-2024 01:15 PM
Hi CymruRob
Call us and the payment support team can set up a promise to pay on your account.
on 23-08-2024 04:56 PM
Contact the payment support team at customer services.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
on 23-08-2024 04:52 PM
Sorry. Payment of my first bill = 27/08