Hey there,
Over the last few weeks I’ve received repeated emails and texts around upgrading to full fibre. I live in a leasehold flat in a block of 39, and when I reached out to the management company to ask about getting permission to upgrade, I was told that they are already in talks with city fibre to upgrade the building, that this is in progress, and that I do not have permission to arrange this separately.
I called up to cancel the upgrade as a result, and was told it was done. However I’ve still been receiving messages and texts around an appointment on 27th. I also received a message this morning that I’m receiving a parcel from Talktalk, presumably equipment for the upgrade I cannot grant permission for.
Please can someone help me cancel this upgrade so that I can stay on my existing package? Without freeholder permission, I legally cannot grant access for the work to go ahead.
