Cancel full fibre upgrade appointment

[Rubixcubix]

Hey there,

Over the last few weeks I’ve received repeated emails and texts around upgrading to full fibre. I live in a leasehold flat in a block of 39, and when I reached out to the management company to ask about getting permission to upgrade, I was told that they are already in talks with city fibre to upgrade the building, that this is in progress, and that I do not have permission to arrange this separately.
 
I called up to cancel the upgrade as a result, and was told it was done. However I’ve still been receiving messages and texts around an appointment on 27th. I also received a message this morning that I’m receiving a parcel from Talktalk, presumably equipment for the upgrade I cannot grant permission for.

Please can someone help me cancel this upgrade so that I can stay on my existing package? Without freeholder permission, I legally cannot grant access for the work to go ahead.

[Arne-TalkTalk]

I will request one for you

[Rubixcubix]

@Arne-TalkTalk I have checked the box and there isn't a return bag

[Arne-TalkTalk]

There should be an returns bag in the package.

[Rubixcubix]

@Arne-TalkTalkThank you for confirming that the upgrade to full fibre is now cancelled. I received a new router in the post today, which I believe was related to that upgrade. Is there a way for me to send that back for now?

[Arne-TalkTalk]

Hi Rubixcubix

Apologies , I can see the order is cancelled today (18th). 

Regards

[Rubixcubix]

Thank you, To be clear, I don’t want to cancel my contract. Just the upgrade to full fibre as I can’t grant permission to do this. 

[Gliwmaeden2]

Moving this to the billing section for you as it's to do with contracts etc, @Rubixcubix.