I cancelled my TALKTALK broadband as I found a cheaper deal. I then found out I needed a TALKTALK PLUS account to keep my e-mail accounts. This is £50 per year which I have no problem with. Problem is trying to set up the direct debit. Either using the chat bot route or phone number they advise to go to My Account. The page gives a message that there is a technical fault on the page. I am desperate to not loose my e-mails and was advised to make a one off payment. I did this in my account and found this was billed against my cancelled broadband account and not TALKTALK PLUS.
I have tried to get to speak to a real person to set up the direct debit. All that has happened is it has escalated to a formal complaint. All the time I have gone around in circles saying I would rather set up a direct debit rather than raise a complaint.
I am now in limbo awaiting a phone call from the complaints department. I can not see how a complaint process will resolve my simple request to set up a direct debit to keep my email accounts.
Has anyone had this problem and how was it resolved?
Rgds Terry R
