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Cannot connect to server

johnkes
Chatterbox
Private Message TalkTalk

on ‎02-05-2026 10:36 PM

Message 2 of 2

Have a newish laptop after a complete loss of previous.  Also have a temporary phone after losing previous.

I have tried setting up my email on both, same name & password ets with the only change being from my previous incoming/outgoing server settings (imap.tiscali.co.uk & smtp.tiscali.co.uk) to the now recommended mail.talktalk.net & smtp.talktalk.net.

Both laptop & phone give error messages :  cannot connect to server.

Ports are 993 & 587, still using imap, encryptions are SSL/TLS & STARTTLS

 

Why can I not connect to the server ?

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

on ‎02-05-2026 10:55 PM

Message 1 of 2

Unfortunately, support staff are no longer available here and if you are sure you are using the correct settings, this will require you to contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with.
Please see the link in my signature for ways to contact TalkTalk.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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