Internet

[bikerider]

Hi , I am on Fibre35 , TalTalk engineer replaced router and allTalkTalk cables and Bt Engineer has physically checked the line but still dropping intermittently.

TV hard wired into router , no problems .

17 Mbs is more than adequate for my needs .

internet works well on iPad and iPhone most of the time but sometimes  cannot connect .

Google mini Speaker works most of the time but often drops.

TalkTalk staff very helpful and keep the complaint open but problem persists.

Any suggestions?

[KeithFrench]

WiFi interference can be complicated, but it is basically how the WiFi channel that you are using is impacted by other WiFi networks nearby.

Do not worry about interpreting the results; I will do that for you. I will send a PM to you that contains a link to a guide of mine on Wi-Fi interference. It is quite lengthy (approximately 30 pages), but you will likely only need to review three or four pages in total. Initially, look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post to preserve your privacy.

With all other analysers, please follow my instructions below.

Please collect the required screenshots and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos, please, as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & uploading them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[bikerider]

Hi Keith ,

Thanks for a speedy and detailed reply.

 
I have just noticed on TT diagnostics page after testing line lots of times . Router speed 17Mbs Speed to your device  2. .

i have read TT information about changing frequency of the router  using 192.168.11. 

What sort of  interference is Wi-Fi interference ?

I would be grateful to obtain your guide .

Alan

[KeithFrench]

Hi @bikerider 

If the light remains constantly white during an outage, then this sounds like WiFi interference to me. Wi-Fi interference (nothing to do with electrical interference) can cause:-

1. Slow speed,
2. intermittent dropouts,
3. breaks in the signal,
4. no signal at all,
5. or no internet access.

This can affect one or more devices. This can also lead to a permanent reduction in the speed of one or more devices. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers far more from Wi-Fi interference than the much faster 5GHz band. However, the 2.4GHz band has a longer range than the 5GHz band and can penetrate walls better. This may very well change depending on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves my sending out a guide to help you get important diagnostic information for me. I will then analyse these results for you and recommend changes to your router configuration, if required.

I only send this out to people who request it.

[bikerider]

Hi Keith,

Thanks for quick response.

Sagemcom 5364 Router, Original then replaced by TT , then by TT engineer.

Wi-Fi signal is very strong when working , it works in the garden.

No complaintabout speed which is 17 which is more than adequate for my needs.

White light on router all the time except when TT reset/ programme  it.

Tv is connected by cable to router no problems .

My Google mini nest speaker drops and obviously I can tell when it happens

I use ‘ Fast’ Speed Checker as used by TT , sometimes it cannot contact server.

A recent test was 5Kbs and latency 3.6 Seconds Loaded

Usually Internet speed and response on iPhone etc is fast .

Open Reach visited house , checked line which was OK but changed line connection in Box in street.

Line  still dropping but maybe not as much .

Al

[KeithFrench]

Which make/model of router do you have? When this drops out, what is the exact state of the light(s) on the router?