direct debits

[Elliewin1962]

About 10 years ago I had talk talk broadband and home phone and email. I have had the same email for 20 years so when i moved to broadband talktalk said i could still have the email managed by them.

I had a direct debit set up for about £5 per month but they stopped taking it around 2024 and I have not paid since then.

They have told me that everymail is managing my email address how do i find out how much i will pay

[mandisa1-TT]

you are most welcome and thank you so much for the support @Gliwmaeden2 🙂

[Gliwmaeden2]

Thanks, @mandisa1-TT.

@Elliewin1962,

The fees are done in a similar way to Mailplus, so monthly at £5 or you can choose the annual option. 

But it's no longer handled by Talktalk, so follow up with Everymail as directed above.

[mandisa1-TT]

@Gliwmaeden2 thank you for the support, @Elliewin1962 no longer has an active broadband with us, however had a TalkTalk mail plus account with us.

[Gliwmaeden2]

So @Elliewin1962, please clarify who you are with for Broadband. 

Details if you are no longer with Talktalk are here:

https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_Email/Email_Transition_FAQs

You'll see that there's an explanation on there about whether you paid by card / direct debit and what to do if applicable. 

But do reply on this thread only - your second one is closed to new posts.

[Gliwmaeden2]

@Elliewin1962, are you now with Talktalk for your broadband?

If so, your email address should be linked to your Talktalk service and that might explain Mailplus no longer taking payment. 

Did that coincide with your return to Talktalk?

If so, you shouldn't be paying Everymail  [Mailplus no longer exists, but everything would have been moved over automatically if you'd still been with them].

[Thabile-TT]

Hi there @Elliewin1962. Please visit Everymail Support (https://everymail.com/support). They will be able to provide with all the information you may need as they now took over.