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I have never applied to cancel my subscription

Theindexprofessor
First Timer
Private Message TalkTalk
Message 4 of 4

Hello, I have never wanted to cancel my subscription, all of a sudden you are sending me an email that I have to pay an amount because I cancelled my subscription.  I previous also sent an email, that I am not canceling my subscription. 

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3 REPLIES 3

bagman
Chatterbox
Private Message TalkTalk
Message 1 of 4

I had the same; I managed to stop the first disconnection but the second time I wasn't quick enough. I never asked for disconnection. Foolishly I didn't cancel my standing order so they took £240 from my account for early termination. Now I can't find a way to get my money back. Fuming!

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi Theindexprofessor

 

We received a transfer order from Vodafone, that has completed

 

You may need to speak to them. 

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Divsec
Community Star
Private Message TalkTalk
Message 3 of 4

Hi @Theindexprofessor I would call this number 03451720088 and see if they can help.

It's weekend so the earliest "official" reply here will be Monday.

I don't work here and all my opinions are my own.
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