Hello, I have never wanted to cancel my subscription, all of a sudden you are sending me an email that I have to pay an amount because I cancelled my subscription. I previous also sent an email, that I am not canceling my subscription.
I had the same; I managed to stop the first disconnection but the second time I wasn't quick enough. I never asked for disconnection. Foolishly I didn't cancel my standing order so they took £240 from my account for early termination. Now I can't find a way to get my money back. Fuming!
Hi @Theindexprofessor I would call this number 03451720088 and see if they can help.
It's weekend so the earliest "official" reply here will be Monday.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
