Why can't I pay from abroad?
on 05-12-2024 01:13 PM
Message 4 of 4
This is so stupid. Please make the payment site available from abroad. Or just figure out how to send me a payment link by email like a normal modern company. I've managed to get around the geo restriction once, so it does not even work, but I don't remember how and can't be bothered again, or to use VPN. It's such a stupid thing to do to your longtime clients. Please fix.
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3 REPLIES 3
on 05-12-2024 01:27 PM
Message 1 of 4
It would be simpler to just set up a Direct Debit, @Ihatetalktalksomuch1.
https://community.talktalk.co.uk/waystopay
Talktalk can be reached normally on 03451 720088 but will obviously be expensive from abroad.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Gliwmaeden2, a fellow customer.
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on 05-12-2024 01:26 PM
Message 2 of 4
This is a security measure. If you want to raise a complaint there is a link at the bottom of the page. There are other ways to pay:
https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899
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on 05-12-2024 01:14 PM
Message 3 of 4
Also, I don't think this public way is the best way to handle customer complaints. Just employ a customer service AI agent and send out bills from that, not from a stupid no-reply address, and have the bot deal with the responses privately.
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