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Why can't I pay from abroad?

Ihatetalktalksomuch1
First Timer
Private Message TalkTalk

on ‎05-12-2024 01:13 PM

Message 4 of 4

This is so stupid. Please make the payment site available from abroad. Or just figure out how to send me a payment link by email like a normal modern company. I've managed to get around the geo restriction once, so it does not even work, but I don't remember how and can't be bothered again, or to use VPN. It's such a stupid thing to do to your longtime clients. Please fix.

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Ihatetalktalksomuch1

on ‎05-12-2024 01:27 PM

Message 1 of 4

It would be simpler to just set up a Direct Debit, @Ihatetalktalksomuch1.

 

https://community.talktalk.co.uk/waystopay

 

Talktalk can be reached normally on 03451 720088 but will obviously be expensive from abroad. 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ferguson
Community Star
Private Message TalkTalk
In response to Ihatetalktalksomuch1

on ‎05-12-2024 01:26 PM

Message 2 of 4

This is a security measure. If you want to raise a complaint there is a link at the bottom of the page. There are other ways to pay:

https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Ihatetalktalksomuch1
First Timer
Private Message TalkTalk

on ‎05-12-2024 01:14 PM

Message 3 of 4

Also, I don't think this public way is the best way to handle customer complaints. Just employ a customer service AI agent and send out bills from that, not from a stupid no-reply address, and have the bot deal with the responses privately.

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