The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.
Get tailored support with your TalkTalk account and bills.
on 05-12-2024 01:13 PM
This is so stupid. Please make the payment site available from abroad. Or just figure out how to send me a payment link by email like a normal modern company. I've managed to get around the geo restriction once, so it does not even work, but I don't remember how and can't be bothered again, or to use VPN. It's such a stupid thing to do to your longtime clients. Please fix.
on 05-12-2024 01:27 PM
It would be simpler to just set up a Direct Debit, @Ihatetalktalksomuch1.
https://community.talktalk.co.uk/waystopay
Talktalk can be reached normally on 03451 720088 but will obviously be expensive from abroad.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
on 05-12-2024 01:26 PM
This is a security measure. If you want to raise a complaint there is a link at the bottom of the page. There are other ways to pay:
https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899
on 05-12-2024 01:14 PM
Also, I don't think this public way is the best way to handle customer complaints. Just employ a customer service AI agent and send out bills from that, not from a stupid no-reply address, and have the bot deal with the responses privately.