You are best to contact the Loyalty Team [also known as Retentions / Better Value] by Chat or phone, @ccoaton.
Full available hours listed here:
https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...
Be wary if this is mid contract, though. There may be a charge of some sort if you are not close to the end of a minimum term contract.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
