Broadband customer waiting 3 days to send emails

[Francesca-58]

I alerted TalkTalk 3 days ago and as a broadband customer I still cannot send emails from either my TalkTalk or Tiscali accounts despite filling out the relevant form. This is very poor service and should never have happened. Has anyone else managed to send emails yet?

[siphosethu-TT]

Hi there @michaels123, please start your own thread so we're able to assist you. Thanks

[michaels123]

3 days as well now. No update, no news, nothing. Pointless daft requests for information. It is as if they are dealing with the same problem individually for 1000s of customers. I think it is the start of the end for talktalk. 

[Mandisa-TT]

Hi @Francesca-58 We sincerely apologize for the inconvenience you have experienced regarding your inability to send emails. We understand how important this functionality is for you, and we want to assure you that your concerns have been escalated as per the guidance provided by the agent during your private conversation.
 

Our escalation team is actively working to resolve this issue as quickly as possible. We appreciate your patience during this process, and we are committed to keeping you informed. As soon as we have an update, we will promptly reach out to you with the information you need. Thank you for your understanding and cooperation.