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FIbre Support

Get expert support with your Fibre connection.

What happened to our Shell Energy accounts?

JustAnotherUser24
First Timer
Private Message TalkTalk

on ‎12-04-2025 11:42 PM

Message 4 of 4

Hello Lovely Community

 

I am a Shell Energy account holder and  my account was supposed to migrate to Talk Talk, the new owner. But my account is empty and nothing from Shell has been transferred to TalkTalk.

Is anybody else in the same situation?

 

Thank you so much 🙂

Labels:
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3 REPLIES 3

sabelo-TT
Support Team
Staff
Private Message
In response to JustAnotherUser24

on ‎14-04-2025 08:17 AM

Message 1 of 4

Hello there @JustAnotherUser24, 

 

We do apologise for any difficulties that this may have caused. Alternatively, you can get in touch with our team using 0345 172 0088 Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed as our dedicated team will further assist. 🙂 

 

 

Sabelo.

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JustAnotherUser24
First Timer
Private Message TalkTalk
In response to ferguson

on ‎13-04-2025 12:16 AM

Message 2 of 4

Thank you so much; I tried their chat facility earlier on and I got nowhere with it lol

Many many thanks for your help. Very useful 😍

ferguson
Community Star
Private Message TalkTalk

on ‎12-04-2025 11:50 PM

Message 3 of 4

You need to contact customer services directly, details and opening hours can be found here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Whether you choose chat, or phone, be sure to specify that you need to speak with the Shell migration team. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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