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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

New TalkTalk Booster not working

I have fibre 65 internet and it works fine. Received the new Sagemcom F@st 266 UK V2 booster from talktalk the other day. The setup works fine and it goes through the lights, etc.. and it "works". i.e. solid blue light after the WPS procedure. But af...

Blocking caller numbers in Eero

Hi, My Account tells me I can block unwanted callers in Eero - but it does not show how to do this. So please in simple langauge from the beginning, how is it done?

Tennyman by Popular Poster
  • 229 Views
  • 1 replies
  • 0 like

NEW PACKAGE

Please explain any advantage to renewing a Fibre 65 plan for 24 months over staying on existing 65 fibre plan once the existing contract ends?

C2F3H7 by First Timer
  • 285 Views
  • 2 replies
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Account

I can’t get onto my account to pay my bill 

New Router

Hi, I have renewed my contract to Fibre 65. A new router has been ordered for me as my router has a problem will it be an EERO router or the same as my old one, They must of upgraded the routers since my original one is about 5 years old.

Returning router

I have just cancelled my contract how do I return the router

Whitel by First Timer
  • 389 Views
  • 3 replies
  • 0 like

Cannt access to Remote Desktop

Hi Debbie, I have received my new router from Talk Talk today in the hope that it will work but i still cant get access to Remote Desktop and because of that i cant work from home and also recently missed my exam (and lost my exam fee )which is requi...

Eero Wifi Mesh Network

Hi, I currently a fiber 65 customer (best available in my area) with the standard talk talk hub, I’m looking to buy an eero pro 6e mesh network to improve the WiFi in my home. Is the eero pro 6e mesh network compatible with my current wifi package? T...

Mewett94 by First Timer
  • 464 Views
  • 4 replies
  • 0 like

scammers taken control of my email and talktalk account

scammers have taken control of my talktalk email and talktalk account login. I went on livechat and was asked if there was an active redirect/auto forward rule found. I cannot check this as scammers have clearly changed passwords. Could someone pleas...

johand by Participant
  • 295 Views
  • 2 replies
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MISSED CALLS ON BROADBAND PHONE

A couple of days ago I was upgraded to Full Fibre broadband. My home telephone is now plugged into my router, rather than the old copper connection socket.Since I upgrade my telephone display is now showing regular missed calls. However, the telephon...

pball45 by First Timer
  • 530 Views
  • 7 replies
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G.fast availability 2024

Are Talk talk still taking orders for g.fast? I have recently been swapped over to TT from Shell BB and I have noticed much better costs on the fibre150 service. My only issue is I only have access to g.fast and not FTTP (no timescale from BT either)

Ju5ty101 by First Timer
  • 272 Views
  • 2 replies
  • 0 like

Complaint - phone line constantly engaged - Chatline useless

Hello Everyone. We have been having a problem for around the last 7 weeks with our landline. When calling out there was the engaged tone and we were unable to receive any calls. At first I found that if we disconnected the phone from the grandsstream...

Can’t get WiFi in all rooms

Hi why can I only get WiFi half in my house I have checked speed and connection everything ok reset router and still no improvement, been advise to get a WiFi booster is this something you can supply

Jackie48 by First Timer
  • 329 Views
  • 2 replies
  • 0 like

Over 18 adult content.

I was advised to turn off the "Kids" filter in the security part of "my account" you would get over 18 content, like gambling sites etc.. Is there any way to access adult sites without phoning up talk talk to ask for it? Asking for a friend. Literall...

Stevie67 by Popular Poster
  • 742 Views
  • 5 replies
  • 0 like

Business hours

This is most frustrating. Want to talk online but cannot load chat OR talk to a real person

Thing about changing to FTTP

I am thinking about changing to Full Fibre 150 and I am wonder if the engineers will remove the copper phone line and use that hole to bring in the fibre. I do not use a land line an the only ting connected to the master socket is the HG635 router.

trs55 by Whizz Kid
  • 304 Views
  • 1 replies
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Crossing over from shell

I’ve recently been switched from Shell to talk talk and my contract finishes next month!Is there any problems if I switch to another supplier as it’s cheaper!

Derek-19 by First Timer
  • 659 Views
  • 2 replies
  • 0 like

Router frequently disconnects

Hi, I have had a problem for the last few months regarding my router randomly disconnecting. It can happen multiple times within a few hours but then not happen for a few days. It can happen anytime of the day or night ( we have a Ring alarm and get ...

Slothmum by Chatterbox
  • 1069 Views
  • 11 replies
  • 0 like

Safesearch

I need to turn off safety temporarily. I have tuned off Homesafe but Safesearch is still active in my Google account and it won't let ,me turn it off- blocked by administrator! How do I turn off safesearch??

Wi-Fi password

Hi there, I’ve got a password set up to join the network, however; anyone that clicks the join network gains access without the password. How’s this happening!

Shazs by First Timer
  • 362 Views
  • 2 replies
  • 0 like

Hardwiring issues from eero6

Just had my new eero6 router installed and now my devices in the garden connected via hardwiring don’t work. They worked perfectly before. Do I need to do anything to liven up the Ethernet port or carry out any configuration?Any suggestions much appr...

Mark551 by First Timer
  • 511 Views
  • 4 replies
  • 0 like