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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Changing Contracts - Time Lapse between Finish and Start

My current contract with Talk Talk finishes on 12.04.2024 and my new contract with Talk Talk starts on 18.04.2024 - I just wanted to speak to someone who can reassure me that I will not get cut off for the 6 days inbetween. I am disabled and totally ...

ONT Green yet no Internet

The Fiber ONT Box is lit all green yet Eero is reporting offline tried a different router that's actually decent yet no dice. This is absolutely ridiculous I can't even run a connection test because the website is too dumb and keeps saying I have 2 l...

MRXFX by First Timer
  • 1 replies
  • 0 like

Disabling/opt-out of CGNAT and/or requesting a static IP ?

Please see these posts on Reddit and the LTT forums for some more context. Reddit post 1, Reddit post 2, LTT forum post.These have a lot more context, and especially in the comments there is a lot more info as the posts developed. Here are some usefu...

No Microsoft Remote Desktop or Network Drives

I'm unable to access any of my network drives or even log in to my server using Microsoft remote desktop.This all worked perfectly with my old Asus router, however since switching to TalkTalk Wifi 2 Hub, FAST5464 1.00 Version SG4K100174. this seems t...

Upload speed much faster than download speed

I am currently seeing a throttled upload speed of 16Mb/s (all good so far), however download speed is extremely limited (and limiting) at only 1 or 2Mb/s, regardless of whether the device connected to the router over ethernet or Wifi. I have gone thr...

Lurgius by First Timer
  • 2 replies
  • 0 like

Disgrace of a company

What an utter joke this company is. I have tried complaining by email but the response is so poor I don’t even know if the complaint is registered or not. I have had no internet since Monday because some idiot from openreach damaged my cable while th...

cberr81 by First Timer
  • 3 replies
  • 0 like

No connection after 27 days

Hi, hoping to get some advice here. I've moved properties, took my router with me as advised. My go live date was 01/03/2024. I have no Internet still. I've had 4 engineers out, most recent was today. He told me there is no issue issue with the cable...

Phone cable detached from side of house

The cable has detached from the side of my house (the fixing bracket looks broken) and is dangling in the wind between house and pole (but connection still working). From my understanding, this is the responsibility of OpenReach but I have to contact...

reynot by Participant
  • 3 replies
  • 0 like


I would like to reduce my monthly cost of broadband if you are putting the price of what I pay up. Or I might leave and go to a cheaper broadband

Order number

HelloLooking for my order number if anyone can help please

Do I really need the 4k hub?

My contract will soon be up and I need to rethink my options. Do I need to stay on TalkTalk -currently Fibre and little chance of seeing Full Fibre at my address - our move to, say, Zen? (‘Which?’ liked them)If I stay with TT, is there any point in p...

Hosting a website locally - Restrictions?

I have a website and using Apache to create my own web server. I have it all configured with port forwarding, but cannot access it using my public IP address. Can anyone tell me if there are restriction on hosting a website on your own machine and ma...

Blocked website

TalkTalk has suddently started blocking web access to a number of websites that I use daily. These are all on the same server / IP address. How do I get this block removed and normal service restored. The sites are: https://www.scottishgl...

30 Day notice.

Hello I have contacted Talk Talk 4 times in a week.Each time i have given notice then been told it cannot be given but someone nees to call me back.I had this years ago.Any chance of accepting my notice?Im well out of contract.Please help, or it will...

Problem log in to my account

Hi I have a problem with log in to my account after few mistakes password was changed and I still can't log in to my account. I tried on few devices and see this :We have detected suspicious login behavior and further attempts will be blocked."

Hera23 by First Timer
  • 1 replies
  • 0 like

Resetting an additional router's password.

Hi all,I've been given a spare TalkTalk WiFi Hub (Device Version DG8041W-2 T5) but I can't access the admin page as the previous owner seems to have changed the password or username. I want to add the hub to my existing network hub (FAST ...

Tarl72 by Chatterbox
  • 14 replies
  • 0 like

Fibre to the home down

Hi, I’m in REMOVED postcode area and my broadband has gone down, LAN light on open reach box flashing very slowly, eero showing no internet. Can you please advise if there is an issue in the area?

Awful customer service

Internet has been down since yesterday lunchtime due to incompetent Openreach employee working on a fault at another property.Reported via your useless website and just got the standard "it's broken" response, stating 2-3 days for BT to fix their own...

Wrong Payment

I have just signed up for a new contract, after twice the other contracts wasn't put through. I was getting a bill that was wrong, I now have paid my bill with a discount I was offered, but the discount hasn't been taken off and it is still saying I ...

tonka2426 by Conversation Starter
  • 4 replies
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When I look at my account details it gives me dtails how to check information on my Eero router. I don't have one of these. ShouLd I have been sent one when I either upgraded to Fibre 150 3 years ago or when I renewed my contract 2022? I know when my...

C_SP8 by First Timer
  • 5 replies
  • 0 like

Options at End of Contract

TakTalk have emailed to remind me that my Fibre 65 Fixed Price Plus contract at £20 per month ends shortly. I have two options. Option 1 is to do nothing and continue to pay £20 pm on an out of contract basis and I can upgrade whenever I want. Option...

Lambert by Whizz Kid
  • 3 replies
  • 0 like

Away 3 months.

Can I turn my router off and leave ont on when away from home for 3 months?

Mitzi4 by First Timer
  • 1 replies
  • 0 like


I’m due for cityfibre to come today,will I have internet when they’ve installed or is there some problems with it,one lady at talktalk said not to have done,I’m confused,any help appreciated,