SOGEA

[Birchcroft]

Are TalkTalk able to convert FTTC lines to SOGEA?

If so how does one go about getting a line converted and how long does it take?

[Mandisa-TT]

You're very welcome — glad I could help. If anything else comes up, just let us know.

[Catwoman1]

Thank you, @Mandisa-TT. 🙏

[Mandisa-TT]

@Catwoman1 

Really glad to hear the information helped — that’s what we’re here for.

I’m sorry you were left feeling unsure after speaking with the other teams. The PSTN switch‑off and the industry move to all‑IP is a big topic, and there’s a lot of detail behind the scenes. Not every advisor will necessarily go into that level of background, so I completely understand why it felt confusing.
 

Just to reassure you again: customers won’t suddenly lose broadband because of the 2027 deadline. When any change is needed to a particular service, we’ll always contact customers directly with clear options and plenty of notice.

[Catwoman1]

Thank you, for all this information. I truly appreciate it. 😁

This is *really* reassuring. 🙏 The people I spoke to in Loyalty and Technical, today, did not share "these alternative" options with me. Leaving me thinking if TalkTalk's SoGEA negotiations with OpenReach failed, we'd all cease to have access to broadband. 

Why is this information not widely shared with customers? Why did I have to fight so hard, and make a pest/idiot of myself to draw this information out of TalkTalk staff?! 

[Mandisa-TT]

Thank you so much for your contribution into the thread @Catwoman1 

SOGEA is one way that FTTC broadband can be delivered in an all‑IP environment, but it isn’t the only mechanism available to providers within the industry processes. The move to all‑IP doesn’t rely solely on SOGEA being offered as a retail product. Openreach and the wider industry have migration paths in place that allow broadband services to continue after PSTN withdrawal, without customers losing service on the day of the switch‑off.
 

So while SOGEA is the familiar product name that people often refer to, the underlying transition to all‑IP doesn’t depend on each FTTC customer being placed onto a SOGEA product beforehand.

[Catwoman1]

I have no questions. I'm letting a fellow FTTC customer @Birchcroft know the current state of play.

[Catwoman1]

Appreciate your engagement, @Mandisa-TT. 🙂

I didn't mean all FTTC connections would be individually moved manually to an All-IP service. That would be labour intensive, and near impossible. Yes, I know it will be a managed mass/staged transition, as I understand it.

All-IP service *still* requires SoGEA. There is no other technology to enable such.

[Mandisa-TT]

@Catwoman1 if you have additional questions, kindly start your own thread and I will be able to pick it up.

[Mandisa-TT]

@Catwoman1 

Moving FTTC services to all‑IP doesn’t depend on customers being manually converted to SOGEA first. There are several industry processes in place for managing the transition, and we’re working closely with our network partners to make sure customers are moved over in the right way and at the right time.

[Catwoman1]

Hi, @Mandisa-TT 🙂

Quote: "This doesn’t mean broadband will stop on that date — it simply means services will move to all‑IP technology."

The above can only happen if TalkTalk gains full uk access to SoGEA for all FTTC customers. At the moment, TalkTalk cannot move FTTC customers to "all-IP technology" when the time nears Jan 2027 if it doesn't have access to SoGEA.

TalkTalk FTTC broadband is currently intertwined in such a way to the copper landline service, the broadband service will also likely cease to work on 31st January 2027. *Unless* FTTC broadband is transferred over to SoGEA before 31st January 2027. Scary! Such uncertainty so close to the deadline.

Some of your customers, including myself, wish to remain a FTTC customer, after Jan 2027. We do not wish to upgrade to Full Fibre, for many valid reasons, even when made available. 

[Mandisa-TT]

@Birchcroft 

Thanks for your question. And thanks also to @Catwoman1  who shared additional information earlier — always appreciated when the community joins in.At the moment, we’re not able to convert an existing FTTC line to SOGEA, and that isn’t something we can arrange on request. Where SOGEA is available in the network, it’s offered only as part of specific product types, and we’ll always guide customers to the correct broadband option for their address.
 

Regarding the wider FTTC and PSTN changes:

• Openreach are withdrawing the traditional phone network (PSTN) by 31 January 2027.
• This doesn’t mean broadband will stop on that date — it simply means services will move to all‑IP technology.
• We’re working closely with our network partners ahead of the industry‑wide switch‑off to ensure customers have a clear migration path. If any changes are needed to your service in the future, we’ll contact you well in advance with your available options.

For now, if you're on FTTC with a phone line, your service continues as normal. If SOGEA or alternative full‑fibre services become available at your address, we’ll let you know.
 

[Mandisa-TT]

I will look into this for you.

[Catwoman1]

Hi, @Birchcroft. 

If you are still curious about SoGEA. TalkTalk are currently (and have been for a while) in negotiations to gain access to SoGEA via OpenReach. To enable FTTC with landline phone customers to be switched to a data only line before the 31st of January 2027 switch off. Until they gain access (not guaranteed to), our FTTC fibre broadband access will most likely cease alongside the phone service in Jan 2027. Scary! Something TalkTalk FTTC customers should be made aware of, but are not (for obvious *business retention* reasons).

[Birchcroft]

Thanks🙁

[Karl-TalkTalk]

Hi

This is not something that we can do.

Karl.