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FIbre Support

Get expert support with your Fibre connection.

Guide button

Bev08
Popular Poster
Private Message TalkTalk

on ‎16-02-2025 04:36 PM

Message 3 of 3

The guide button on my remote has started to shoiw inly BBC channels and ignores ITV channels.  I have re-tuned and tried lotsofthings but cannot rectify this.  Any ideas?

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎17-02-2025 08:18 AM

Message 1 of 3

Hi Bev08,

 

Did you try the reset and did it help ?

 

What model box do you have ?

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎16-02-2025 06:32 PM

Message 2 of 3

Do you have a 4k box? If so others have reported a recommended reset of the box seems to have worked.

 

To reset the box, press the button on the left hand side 5 times and the box will restart. 

 

You will though lose your recordings of you use this function.

 

Please let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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