FIbre Support

Bev08 · ‎16-02-2025

The guide button on my remote has started to shoiw inly BBC channels and ignores ITV channels. I have re-tuned and tried lotsofthings but cannot rectify this. Any ideas?

Karl-TalkTalk · ‎17-02-2025

Hi Bev08,

Did you try the reset and did it help ?

What model box do you have ?

Thanks

Karl.

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fr8ys · ‎16-02-2025

Do you have a 4k box? If so others have reported a recommended reset of the box seems to have worked.

To reset the box, press the button on the left hand side 5 times and the box will restart.

You will though lose your recordings of you use this function.

Please let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

FIbre Support

Guide button