Recycle Return Bag sent 'out of the blue' ?

[oldpronto]

Why have I been sent a TT old equipment recycle return bag, 'out of the blue'. I have not cancelled my contract.......

[Gliwmaeden2]

They may be presuming you will accept the offer if an upgrade to Full Fibre 150, which is likely to come with an Eero, rather than a Sagemcom. 

If you get Fibre150 set up with VOIP, it will be the Hub 2 Sagemcom if they don't send the Eero, so that the phone can be plugged in at the back.

With the Eero, a Digital Voice Adapter would be sent for the phone.

Staff will check why it's been sent anyway. Your thread is in a queue for attention. 

[Karl-TalkTalk]

Hi

Our logistics teams have identified that a small number of returns bags have been sent in error, so you can keep hold of the bag if you ever need it in the future.

Karl.