2.4Ghz Keeps Reverting to Default SSID

[SpeedSloth]

I have just received a replacement router (WiFi Hub 2) as my previous one died after nearly two years of faultless service. 

Upon setting up the replacement I was not able to connect any 2.4GHz devices. I contacted Talk Talk and we did a factory reset and firmware update which got it working for about 12 hours. 

I logged in to the router and it seems like the custom SSID for the 2.4GHz renamed itself back to the default one hence all my devices lost connection. The password remains custom however and the 5GHz is unaffected. So I rename it back and get another few 10-12 hours and then it happens again! 

I've never encountered anything like this, is there anything I can change with the router or is it just faulty? 

Thanks in advance 

[Chris-TalkTalk]

Yes that's fine 

[SpeedSloth]

Yes the original replacement did, the most recent didn't.

The bag looks big enough to put them both in, shall I do that? 

Thanks

[Debbie-TalkTalk]

Hi @SpeedSloth 

That's great news, I'm so glad to hear this 🙂

Did you receive a returns bag to return the old router?

Thanks

Debbie

[SpeedSloth]

Hi Debbie,

New router arrived on Friday and it has so far worked flawlessly. I think the previous one was indeed faulty, I can send it back if you like?

Thanks! 

[Debbie-TalkTalk]

Hi @SpeedSloth 

How are you getting on?

[Debbie-TalkTalk]

Hi @SpeedSloth 

Please let us know how you get on.

Thanks

Debbie

[SpeedSloth]

Excellent, thanks Karl! 

[Karl-TalkTalk]

Hi

We will swap out the router as a test to see if it could be faulty.  Another is on the way.

Thanks  

Karl. 

[SpeedSloth]

Thanks both, added name and Talk Talk account number to my profile. 

[Karl-TalkTalk]

Hi SpeedSloth 
 

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl 

[KeithFrench]

I can only assume the router is faulty. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.