New Eero Fibre 150 - signal reach problems - adding another Eero?

[Agreeably4991]

Hi

As a long standing customer of TalkTalk I have very recently upgraded from Fibre 65 to Fibre 150 with the Eero 6.  I am pleased with the speeds to the hub and the useability of the eero app and parental control features but am having issues with the wifi reach of the new Eero which is no where near as far as the previous Hub and am struggling to connect in upstairs bedrooms or only getting speeds of 4mb.  The signal strength in these locations is shown as very low. I never had this issue with the old hub.  Unfortunately, I have already returned the old hub in the returns bag provided as requested so am not able to go back to that but wondered whether it was possible to get an additional eero extender to test to be able to reach the bedrooms where the old hub did reach? I was persuaded by your retentions team to stick with TalkTalk despite a better offer from Virgin Media in part because of the claimed superiority of the eero system so hope you can assist please?  I believe I am still in my cooling off period. 

Kind regards

[KeithFrench]

Normally two are required, but that is the whole point of my analysis, to first see if there is another problem. Of course, if you really just want another eero, you can buy one.

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Agreeably4991]

Please send me the guide. I can't see it making much difference to be honest. Set up is the same as with the previous talktalk router. Before I was getting 5 bars to TVs in rooms and computers in bedrooms. Now 2 bars. Can I have my old talktalk router back please? Eero signal just isn't strong enough or fit for purpose.

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what is the status displayed in the app for the internet connection? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.