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FIbre Support

Get expert support with your Fibre connection.

cancel contract

skygrowler
Philosopher
Private Message TalkTalk

on ‎09-03-2025 07:15 AM

Message 3 of 3

a few days ago i decided to change providers due to internet/wifi problems that Talktalk  don't seem to be able to fix.

so i took a contract with another provider. TT then phoned me and assured me that a new router would solvve the problem and i believed them ! so i took another two year contract .

new router arrived (same as  the old one  ) and service has got worse !.

i want to cancel withint he cooling off period . do i just take a contract with another provider  or is there another procedure ?

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2 REPLIES 2

skygrowler
Philosopher
Private Message TalkTalk

on ‎09-03-2025 08:22 AM

Message 1 of 3

i thought that would be the case , thanks for that .

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-03-2025 08:20 AM

Message 2 of 3

Cancelling within 14 days is mentioned here, @skygrowler:

 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

 

While the one touch switch method should work for changing providers, you really do need to phone in to Talktalk [not on a Sunday] to make sure that they have registered the fact that this is within the cooling off period.

 

It may take a while to sort out your final bill, so keep the direct debit in place till you get a final statement for £0.00 and have claimed back any overpayment from My Account. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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