Hub 2 constantly blinking orange for 1 week

[neerajmorar]

Hi,

My Hub 2 has been constantly blinking orange for a week, I have no internet connection.

I have restarted my router numerous times and also reset it with a pin too.

I have reached out to TalkTalk support and they insist nothing is wrong with my connection. 

It just constantly switches from slow blinking to fast blinking orange. The router SSID doesn’t appear in my wifi connection either.

[nambuso-TT]

No worries:) It's been a pleasure assisting you. Should you need assistance, please do not hesitate to reach out and we will be more than happy to assist you. Thank you very much for contacting TalkTalk. Enjoy the rest of your day😇

Goodbye!👋

[ferguson]

That's great to hear, thanks for letting us know.  🙂

[neerajmorar]

The Full Fibre has fixed the issue, thanks all for your help again @ferguson @nambuso-TT 

[ferguson]

OK, sorry to hear that, thanks for trying anyway. We'll have to wait and see what tomorrow brings I think. 

[neerajmorar]

Still no change to my internet, remains blinking orange @ferguson @nambuso-TT 

[neerajmorar]

I will let you know in 40mins how it goes

[ferguson]

Try switching the router off for a full 30 minutes to restart the session and let us know if that helps. Otherwise, hopefully the Full Fibre install will bring an end to your woes. 

[neerajmorar]

I have plugged in the microfilter at the test socket (faceplate removed, plugged into the internal port) and there's still no internet connection. @ferguson @nambuso-TT 

[nambuso-TT]

Yup that's right @ferguson 🙂 

@neerajmorar Please take notes of what @ferguson had mentioned.

[ferguson]

In which case I'd leave it until tomorrow, I think the issue is more likely to be with your socket rather than the router. But you can still try my suggestion!  🙂

[neerajmorar]

I think it's an issue with the router, however my problem is that I have Openreach coming tomorrow to install the new full fibre service to my property and it's going to be using this router, so what do I do if the Openreach engineer says it's a fault with the router tomorrow? 

I have an alternate router but this router doesn't have a broadband port, just ethernet ones - will the new Full Fibre be connecting via Ethernet, do you know? Or is it also going to use the broadband port of the Hub 2 router?

[ferguson]

Hey guys, before we move on to an engineer, is it not worth checking the connection at the test socket?:

@neerajmorar 

You will need to remove the faceplate and use a plugin microfilter, more details here:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

[nambuso-TT]

Based on the checks we've completed, it appears that the issue may be within your home setup. Here’s a summary of what we’ve done:

• Run a line test today and no faults were detected
• Our systems have checked line data for the past 7 days and no issues were found
• You've confirmed your Broadband/Telephone equipment is connected to the main telephone socket and appears to be in good condition
• Ensured your router is current and up-to-date (if the issue impacts Broadband).

To assist further, we can provide additional guidance on checking your home setup.

Alternatively, if you'd prefer, we can arrange for an engineer to visit and ensure your setup is optimized for the best possible service. There is a fee of £75 for the engineer visit, but this will be waived if the engineer identifies a fault with Openreach or a fault with the router where a replacement is required (this does not include set up).

What would you like to do?

-Book a TalkTalk Engineer

-Get the in home check guide by email

-Get the link for the in-home check guide

-Resolve the issue myself

[nambuso-TT]

I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[neerajmorar]

Confirmed

[nambuso-TT]

Check an Ethernet cable is NOT connected to the WAN (red) port on your router and confirm.

[neerajmorar]

Yep all looks good

[nambuso-TT]

Thanks for confirming. Please ensure the TalkTalk router is securely connected to the data (computer) port of the master telephone socket, with no microfilters in use.

[neerajmorar]

Yep it all looks good

[nambuso-TT]

I can see your equipment setup was confirmed correct recently.

Do you want to recheck this?