Hub 2 constantly blinking orange for 1 week

[neerajmorar]

Hi,

My Hub 2 has been constantly blinking orange for a week, I have no internet connection.

I have restarted my router numerous times and also reset it with a pin too.

I have reached out to TalkTalk support and they insist nothing is wrong with my connection. 

It just constantly switches from slow blinking to fast blinking orange. The router SSID doesn’t appear in my wifi connection either.

[nambuso-TT]

Thanks for confirming. You should be able to see the power light on the front of the router.

If this light is on, your router is receiving power.

Just to verify, is the router currently powered on?

[neerajmorar]

Yes that's correct

[nambuso-TT]

Perfect! so if I go through the notes, the last time you spoke to us, we identified that you're using a WiFi Hub - FAST5464 router, can you please tell me if this is still correct?

[neerajmorar]

Yes we can all connect to emergency services still if needed

[nambuso-TT]

Thank you very much. Openreach has a dedicated team to deal with vulnerable customers, and these are identified as Emergency Welfare Cases. An Emergency Welfare Case is where the customer has a life-threatening illness and applies to repair cases that have a total loss of service In-life or in a provisioned state that requires the urgent restoration of service.

Will you or anyone who lives with you be able to contact emergency services while your services remain impacted?

[neerajmorar]

No I do not, thanks

[nambuso-TT]

Thanks for letting me know. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[neerajmorar]

No difference, it's still switching between slow and fast blinking orange

[nambuso-TT]

 I will need to this with you once more and try to get to the bottom of this issue. Could you please check your TalkTalk Internet access for me now and let me know if it works?

[neerajmorar]

This has been done, thanks

[neerajmorar]

Hi nambuso - that’s right, I’m messaging from home

[nambuso-TT]

Hi there neerajmorar. I am very sorry to hear that you are having issues with your internet. I will run checks for you to determine the cause of the issue. Please confirm if you are messaging us from home, where the TalkTalk services are installed. Thanks

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you