Need new Router

[Graeme8]

I have a never ending problem with buffering on my SKY Q Box. Rebooting the Router resolves the problem for a short time but it keeps recurring.

This has been investigated multiple times with various promises of resolution including 2 Router replacements. 
I have no problem with my Download Speed to the Router.

I was concerned about the location of the Router and have made the effort to relocate it to a better position but that has not helped. 
The SKY Q Box only uses the 2.4Ghz Band and I don’t seem to have a problem with the 5Ghz Band 

Having read similar comments about this I request that you once again send me a New Router.

Under the circumstances, would it be possible to supply an updated Router instead of just replacing the Router with the same type? Thank you.

[Karl-TalkTalk]

Hi

I'll get a router out to you now.

Thanks  

Karl. 

[Graeme8]

Thank you so much for your prompt and helpful reply Debbie.

That’s my details updated now.

Thanks again

Graeme

[Graeme8]

That’s my details updated and the Router Type is SAGEMCOM FAST 5364-3, T8

As I indicated this will be my 3rd new Router so I would appreciate if you could perhaps replace it with a newer type if this is possible. 

Thank you 

Graeme8

[Debbie-TalkTalk]

Hi @Graeme8 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Divsec]

Hi @Graeme8 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info 

It would also help to know which router you currently have?