Wifi.

[Jojolilisw]

Hi, my Internet within the home has gotten worse over last 6 months. Speed to house is a constant 80,but within it's 18mbs.im fibre 65. Could it be the router or would an upgrade to fibre 900 be needed

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Do you have an alternative router that you can test with to rule this out please?

Michelle

[ferguson]

Give them a chance @Jojolilisw, it is not real time support on here. 

[Jojolilisw]

Anyone? 

[Jojolilisw]

Done one & speeds 19mbs on laptop 

[Michelle-TalkTalk]

Ok, thanks. Would it be possible to run a wired speed test now so we can confirm if this is solely related to the wireless connection, as we can then offer further assistance?

Michelle

[Jojolilisw]

Wireless. 

[Michelle-TalkTalk]

Can I just confirm, are you running the speed test wired or wireless please?

Thanks

Michelle

[Jojolilisw]

Hi I've done 30 min reset & the speed is worse 11mbs.

[Michelle-TalkTalk]

Hello again,

Thank you. I've run a test on the line now which hasn't detected a fault and the sync speed looks very consistent. Could you try powering down the router for a full 30 minutes and then retest the speeds again please. This will reset the current session and can often increase the throughput speeds. Please let us know how you get on.

Thanks

Michelle

[Jojolilisw]

Profile updates

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle