Get expert support with your Fibre connection.
on 27-08-2024 10:17 AM
on 28-08-2024 07:06 AM
Morning,
I'm sorry for the delay. Do you have an alternative router that you can test with to rule this out please?
Michelle
on 27-08-2024 02:56 PM
Give them a chance @Jojolilisw, it is not real time support on here.
on 27-08-2024 02:53 PM
Anyone?
on 27-08-2024 02:46 PM
Done one & speeds 19mbs on laptop
on 27-08-2024 02:02 PM
Ok, thanks. Would it be possible to run a wired speed test now so we can confirm if this is solely related to the wireless connection, as we can then offer further assistance?
Michelle
on 27-08-2024 02:00 PM
Wireless.
on 27-08-2024 01:58 PM
Can I just confirm, are you running the speed test wired or wireless please?
Thanks
Michelle
on 27-08-2024 01:56 PM
Hi I've done 30 min reset & the speed is worse 11mbs.
on 27-08-2024 12:45 PM
Hello again,
Thank you. I've run a test on the line now which hasn't detected a fault and the sync speed looks very consistent. Could you try powering down the router for a full 30 minutes and then retest the speeds again please. This will reset the current session and can often increase the throughput speeds. Please let us know how you get on.
Thanks
Michelle
on 27-08-2024 12:41 PM
Profile updates
on 27-08-2024 10:19 AM
Morning,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle