Unstable internet with packet drops

[Doozy]

Hi there. Over the past couple of days I have been unable to play my PSPortal connecting to my wired PS5 as it says the connection is unstable. I have reset the router and rebooted a few times and it still wont work. On further investigation it seems like I'm having a few dropped packets and a really unstable internet connection. This is affecting downloads (pausing them) and also the streaming of YouTube videos. My ping times seem high too.

I have done an online line test but that says its okay. 

Could this be yet another router issue? I have been sent a replacement in the past and it worked brilliant up until now. I have the Wifi-Hub for reference.

Any advice is gratefully received.

Steven.

[mandisa1-TT]

Pretty weird indeed.
Please monitor the connection, as soon as I get feedback I will let you know:)

[Doozy]

Just did a little test with the PSPortal and the PS5 and it is a little better but not perfect. YouTube videos are a little bit slow to up on the GoogleTV streamer but seem better too! Weird behaviour indeed! 

Steven.

[mandisa1-TT]

Thank you so much Steven:)

The checks we cave completed are not picking up any fault, however we will need to investigate that poor status showing on the digital email we sent you. I will let you know as soon as I get feedback, as I will need to consult.

Just to confirm have you experienced the issue, while we were completing checks?

[Doozy]

I've converted it to JPEG 😄

Steven.

[mandisa1-TT]

Can you please send me a screenshot, as the one you sent as an attachment is not showing on my end.

[Doozy]

Why does it say that the status is poor?

Steven

[mandisa1-TT]

We have sent the digital email successfully to your email address, You will receive it shortly.

[mandisa1-TT]

Perfect:)

The test shows your throughput speed is above the minimum guaranteed speed of your service. You achieved 39.5 MB and your minimum guaranteed speed is 37.2 MB.

[Doozy]

Yes I did.

Steven.

[mandisa1-TT]

Just to confirm you have started the test using the link, I sent you?

[mandisa1-TT]

Please confirm if you were able to access the community support link page?

[Doozy]

I have performed a speedtest.

Steven.

[mandisa1-TT]

My apologies. 

If you have already run a speed test using my connection, please close that link and use the link we provide instead, otherwise we will not be able to capture the speed test results from our side. 
Please use the below link:
https://community.talktalk.co.uk/t5/links/bd-p/links

[Doozy]

I don't have Full Fibre as of yet! I'm waiting for your systems to update on it being in my area! LOL (All other providers can see it like but I want to stay with TT)

Steven.

[mandisa1-TT]

We'll need to check what each of the status indicator lights on the front of the Fibre Connection Box (ONT) are doing.

This is the box the engineer installed for your Full Fibre service and will be mounted to a wall.

The following is a link to TalkTalk Help Support Links in our Community pages:

https://community.talktalk.co.uk/t5/links/bd-p/links

[mandisa1-TT]

Lol thank you:)
We'll need to check what your current speed is at this moment in time.

I will send you a message/email with a link to instructions on how you can run the test from your device.

This link will also provide you with information and support with many other problems you may come across in the future.
 

[Doozy]

Its GAMERZ 😄

Steven.

[mandisa1-TT]

Thank you for confirming. Can you please confirm if the laptop is on the below device names?
GAMERZ
Xiaomi-13T-Pro
ESP_1785BE
AMAZON
P100
OCTO-CADLITE
REDMI-PAD-2-PRO
D0:C9:07:32:F5:A4
BEDROOM TV
POCO-X6-5G
4e:57:46:8f:a1:dd
 

[Doozy]

Its a combination of both. The PS5 and GoogleTV streamer are via ethernet and the rest are via wifi. Some on the 2.4ghz and some on the 5Ghz.

Steven.

[mandisa1-TT]

Thank you, Are the devices you are experiencing problems with connected to the Internet through Wi-Fi or via an Ethernet cable connection, wired directly to your router or a combination of both?