Safesearch is locked on when I'm on the internet on my phone using WiFi and can't be switched off.
As soon as I switch to my mobile data, safesearch is off.
I switch back to WiFi again and it's locked on again.
This doesn't just happen on my phone, it happens on my wife's phone as well.
Safesearch is showing as off on our talktalk account. I've tried switching it on and then off again to see if this resolved it, but it didn't.
I unplugged our router for 20 minutes to reset it and this resolved the issue and safesearch was no longer locked on. However after a couple of days it was locked on again on both mine and my wife's phone when we were using WiFi.
I reset the router again by unplugging it and it resolved the issue again, but this time for only a very short time, as when I checked it again around 30 minutes later, it was locked on again.
I was told in the live chat help that this is an issue with Microsoft, however the above information clearly shows that this is a fault with the network, or perhaps the router itself is faulty.
This is an ongoing problem and I have very little time to enter into live chat due to the hours i work.
At this point, we are considering changing our broadband provider, as we are having to use our mobile data to not have limited internet access.
Has anyone else had this problem and if so, is there a way to resolving it, as talktalk don't seem to be able to.
