Unstable internet with packet drops

[Doozy]

Hi there. Over the past couple of days I have been unable to play my PSPortal connecting to my wired PS5 as it says the connection is unstable. I have reset the router and rebooted a few times and it still wont work. On further investigation it seems like I'm having a few dropped packets and a really unstable internet connection. This is affecting downloads (pausing them) and also the streaming of YouTube videos. My ping times seem high too.

I have done an online line test but that says its okay. 

Could this be yet another router issue? I have been sent a replacement in the past and it worked brilliant up until now. I have the Wifi-Hub for reference.

Any advice is gratefully received.

Steven.

[Doozy]

Im running windows 11 😄

Steven.

[mandisa1-TT]

It can definitely look odd when your upload speed suddenly jumps above what you’re used to. This could mean your line has recently re-synced at a higher profile, this can happen after a reboot or DLM reset.
The laptop is perfect, thank you. Do you know the type of Operating System is in use on your Laptop?
Windows?
Mac OSX?

[Doozy]

Would the laptop be a better bet? I'm right in front of it now. 

Steven.

[Doozy]

Yeah I think it must be some sort of data loss that is causing apps and devices to lower the resolution.

I can perform any tests you suggest.

As a side note.. Is it right that my upload speed is greater than 10mbs? I have never had it at 10 before but recent reboots make it over 11Mbs? Could this be some noise on the line?

Steven.

[mandisa1-TT]

I'll need you to perform some checks. Can you tell me what type of device from the list below you are using when you experience problems?

If the problem you're experiencing is affecting more than one device, what's the main device you can use for testing with me now?
Laptop?
Desktop PC?
Smartphone?
Tablet / iPad?
Smart TV/Media Streamer?

[mandisa1-TT]

The average download speed tested from your router over the past 7 days has been 40.16 MB.

It has remained consistently above the minimum guaranteed speed of 37.16 MB, so there are no issues with the speed between the router and TalkTalk.

I can guide you through checks which should help identify the issue and resolve if possible.

[mandisa1-TT]

Thank you for confirming, I'm now checking the current speed between the TalkTalk router and the Internet. This should take just under a minute and then I'll continue with further checks.

[Doozy]

I live in a bungalow so on one level. The issues occur close or further away from the router.

Steven.

[mandisa1-TT]

Does the issue occur everywhere or just in certain parts of the house - for example upstairs, or outside the house?

[Doozy]

No none of that.

Steven.

[mandisa1-TT]

Thank you for confirming. I will go with the slow speeds flow for now.

Do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.
 

[Doozy]

I guess it's a bit of both.  😛 

Steven.

[mandisa1-TT]

Lol perfect:)

Please confirm the issue you are currently having is it slow speeds or dropping connection?

[Doozy]

Yes indeed Mandisa, I am home and can perform any tests you instruct me to do. 😄

Steven.

[mandisa1-TT]

It could be your router but based on your symptoms, it might also be line instability, DNS issues, or even PS5 network‑related behavior. We will need to complete diagnostic checks to detect the fault and advise you on the best resolution to fix the fault. Please confirm if you are messaging us from home?

[Doozy]

Yeah all devices suffer the same. Devices like the GoogleTV streamer and Chromecast With GoogleTV suffer from resolution drops when streaming TV from the likes of BBCIPlayer and Channel4 etc. When using social apps on the mobile phones, certain pictures or posts don't load. 

[mandisa1-TT]

Hi there @Doozy I would love to assist you with your query. Just to confirm does the issue occur on all devices?