Ondemand tv buffering

[joesef]

I am experiencing buffering when streaming particularly programmes in a ultra HD format.

Warehouse Utility have replaced the old TALKTALK router followed this by a 12 hour monitor of my line and have found no errors.   ( I have Fibre 150 Broadband.)

To isolate the Netgem N7950-T2C-8-AB2 (Date code 37/22) TV box I streamed a UHD programme directly to my IMAC without issue.

I have ,as suggested as a fix , turned off both the router and the Netgem for a period of time and then switched both back on again.  However I am still experiencing the random buffering.

Is there anything else I can do to correct this problem?

[mandisa1-TT]

Thank you for the support @fr8ys 

[fr8ys]

Sorry @joesef missed the fact it was a netgem box.

Only thing left to try on the TV box is to do a factory reset, by pressing the button on the left hand side of the box 5 times until it restarts.

Be aware you will lose any recordings if you use this function and gave to sign into apps like iPlayer again.

[siphosethu-TT]

Thank you @fr8ys for the help, @joesef please also confirm if you are currently at home so we can run checks on this. 

[fr8ys]

@joesef which box do you have?

Are you still paying a separate amount for TV to TalkTalk as my understanding of the transfer to UW is that once transferred your TalkTalk account is closed and therefore all services are transferred?

TalkTalk would normally run tests on your broadband for buffering issues, which if you have transferred they are unable to do.

If you let is know your box model we can give general help regarding the box itself.

[joesef]

Thank you for response. I can confirm that all other devices can access the internet.

[siphosethu-TT]

I'll just look into this for you. I need you to confirm if you are able to access the internet in all other devices? 

[joesef]

Yes my broadband and phone have moved to UW, but not TV and associated functions.

As mentioned I have been in touch with  UW and they can find nothing amiss with the broadband link.

Should mention that TV box is on a direct to the router. 

[mandisa1-TT]

Hi there @joesef I am sorry to hear you are having issues with your TV services. just to confirm you have been migrated to Utility warehouse?