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FIbre Support

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Annoyed my WiFi keeps switching to an occupied channel (1) causing connection losses.

Geofaf
First Timer
Private Message TalkTalk
Message 6 of 6

Is it possible to "arrange for Wi-Fi optimisation technology to be switched off" on my line please? 

 

I set it to a free channel on the spectrum (channel 5) then when I trouble shoot my raspberry pi connection drop I spot it has changed back to 5. From a different post I see it's possible for Talk talk to turn off the 'optimisation' that is possibly causing this with my SG4K100174 hub?

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5 REPLIES 5

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 6

Morning,

 

How are you getting on? Do you still need assistance with this?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 6

You should never use channel 5 in the 2.4GHz band, only 1, 6 or 11. This might be why WiFi optimisation wants to move your channel.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 6
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6

Hi @Geofaf 

 

Do you still need help with this?

 

Did you try rebooting the router?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi Geofaf

 

I'm sorry to hear this.

 

Can I just check, have you recently tried rebooting the router?

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