cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Fibre 35 upload speed very slow

spenserbean1
Participant
Private Message TalkTalk
Message 36 of 36

Hello, A week ago I realised that my upload speed was very slow and nowhere near the advertised 9Mbps currently it's 2.61Mbps. I used that chat service twice. The first time I was advised to switch off the router for 20mins that didn't work. The second time I was told that my devices were defective. I decided to check and tethered my PC to my mobile phone. I got  48Mbps upload speed same result with my laptop. No problem with download speed which is currently 21.6Mbps although less than advertised I can watch 4K videos. Any advice would be appreciated.

Spenser
0 Likes
35 REPLIES 35

Message 1 of 36

Hi Chris

 

Thank you for your response.

 

Regards

Spenser
0 Likes

Message 2 of 36

Hi spenserbean1,

 

I'm sorry but I don't really think that there's anything else that we can do as your speeds are within the predicted range for your line and Openreach don't guarantee upstream speeds anyway. 

 

Chris

0 Likes

Message 3 of 36

Hi Michelle

 

I received the router on Friday and hooked it up in the evening. Download speeds have increased from 24Mbps to 26.7Mbps and upload speed has gone from 2.9Mbps to 3.1Mpbs. So nothing has really changed with respect to upload speed. Is there anything else you could do please?

 

Thanks 

 

Current speeds

Download
26.7 Mbps
Upload
3.1 Mbps

Current Connection time

Online for 02:05:04 day(s)

Spenser
0 Likes

Message 4 of 36

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

0 Likes

Message 5 of 36

Hi @spenserbean1 

 

No problem 🙂

 

Please let us know how you get on.

 

Thanks

 

Debbie

0 Likes

Message 6 of 36

Hi Debbie

 

Thank you.

 

Regards 

Spenser

Message 7 of 36

Hi @spenserbean1 

 

The replacement router is on its way, this will rule out any faults with your current router.

 

Please allow 24-48hrs for this to arrive,

 

You can connect your router back to usual set up now, thanks again.

 

Debbie

0 Likes

Message 8 of 36

Hi Michelle, I forgot to ask, go you think this is a router issue?

Spenser
0 Likes

Message 9 of 36

Hi Michelle, Yes please. Can I connect the router back to the socket now?

 

Thanks

Spenser
0 Likes

Message 10 of 36

Hi @spenserbean1 

 

Thanks for your reply.

 

The same fault has been detected on the line tests. Would you like me to send the router for testing?

0 Likes

Message 11 of 36

Hi Michelle, thank you for your help so far. I have just connected the router to the test socket and it's now working.

 

Regards

Spenser
0 Likes

Message 12 of 36

Ok. Would it be possible to connect the router back at the test socket for a short period so we can run the line test again? If it still shows the same fault then we can send a replacement router.

 

Thanks

 

Michelle

 

0 Likes

Message 13 of 36

Hi, the router is connected as normal to the socket. I can connect it to the test socket if you would like me to. Unfortunately I do not have an alternative router.

 

Thanks

Spenser
0 Likes

Message 14 of 36

Hi,

 

I've run the test again and it's now detecting a potential fault towards the property. Is the router still connected to the test socket at the moment? Do you have an alternative router that you can test with? If not then please let us know and we can send a replacement router for testing purposes.

 

Thanks

 

Michelle

 

0 Likes

Message 15 of 36

Hi, The router is switched on and working.

Spenser
0 Likes

Message 16 of 36

Hi,

 

Ok thanks for confirming. I've re-run the line test now which is showing that the line is not currently in sync. Is your router currently switched off?

 

Michelle

 

0 Likes

Message 17 of 36

Hi Michelle

 

Just had to run the test again as I did not initially check for upload speed. Upload speed remains the same at 2.9Mbps based on the router dashboard.

 

Thanks

Spenser
0 Likes

Message 18 of 36

Morning,

 

Thanks for the update. Did the upload speed also improve at the test socket?

 

Thanks

 

Michelle

 

0 Likes

Message 19 of 36

Hi Michelle

 

I assumed you would want me to test the socket so I did. Everything was working normally when I tested it a few minutes ago. I watched the video on how to use your test socket.

 

Thanks

Spenser
0 Likes

Message 20 of 36

Good morning

 

I have an NTE 5C socket. From what I have read it does have a test socket. Would you like me to conduct a test?

 

Thanks

Spenser
0 Likes
Anonymous User