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on 26-09-2024 05:08 PM
Hello, A week ago I realised that my upload speed was very slow and nowhere near the advertised 9Mbps currently it's 2.61Mbps. I used that chat service twice. The first time I was advised to switch off the router for 20mins that didn't work. The second time I was told that my devices were defective. I decided to check and tethered my PC to my mobile phone. I got 48Mbps upload speed same result with my laptop. No problem with download speed which is currently 21.6Mbps although less than advertised I can watch 4K videos. Any advice would be appreciated.
yesterday
Hi Chris
Thank you for your response.
Regards
Monday
Hi spenserbean1,
I'm sorry but I don't really think that there's anything else that we can do as your speeds are within the predicted range for your line and Openreach don't guarantee upstream speeds anyway.
Chris
Chris, Community Team
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Monday
Hi Michelle
I received the router on Friday and hooked it up in the evening. Download speeds have increased from 24Mbps to 26.7Mbps and upload speed has gone from 2.9Mbps to 3.1Mpbs. So nothing has really changed with respect to upload speed. Is there anything else you could do please?
Thanks
Current speeds
Current Connection time
Online for 02:05:04 day(s)
Friday
Morning,
How are you getting on?
Thanks
Michelle
on 02-10-2024 12:56 PM
No problem 🙂
Please let us know how you get on.
Thanks
Debbie
on 02-10-2024 12:53 PM
Hi Debbie
Thank you.
Regards
on 02-10-2024 12:47 PM
The replacement router is on its way, this will rule out any faults with your current router.
Please allow 24-48hrs for this to arrive,
You can connect your router back to usual set up now, thanks again.
Debbie
on 02-10-2024 12:03 PM
Hi Michelle, I forgot to ask, go you think this is a router issue?
on 02-10-2024 12:00 PM
Hi Michelle, Yes please. Can I connect the router back to the socket now?
Thanks
on 02-10-2024 11:26 AM
Thanks for your reply.
The same fault has been detected on the line tests. Would you like me to send the router for testing?
on 02-10-2024 11:11 AM
Hi Michelle, thank you for your help so far. I have just connected the router to the test socket and it's now working.
Regards
on 02-10-2024 10:58 AM
Ok. Would it be possible to connect the router back at the test socket for a short period so we can run the line test again? If it still shows the same fault then we can send a replacement router.
Thanks
Michelle
on 02-10-2024 10:55 AM
Hi, the router is connected as normal to the socket. I can connect it to the test socket if you would like me to. Unfortunately I do not have an alternative router.
Thanks
on 02-10-2024 10:46 AM
Hi,
I've run the test again and it's now detecting a potential fault towards the property. Is the router still connected to the test socket at the moment? Do you have an alternative router that you can test with? If not then please let us know and we can send a replacement router for testing purposes.
Thanks
Michelle
on 02-10-2024 10:32 AM
Hi, The router is switched on and working.
on 02-10-2024 09:49 AM
Hi,
Ok thanks for confirming. I've re-run the line test now which is showing that the line is not currently in sync. Is your router currently switched off?
Michelle
on 02-10-2024 09:42 AM
Hi Michelle
Just had to run the test again as I did not initially check for upload speed. Upload speed remains the same at 2.9Mbps based on the router dashboard.
Thanks
on 02-10-2024 06:10 AM
Morning,
Thanks for the update. Did the upload speed also improve at the test socket?
Thanks
Michelle
02-10-2024 01:18 AM - edited 02-10-2024 01:20 AM
Hi Michelle
I assumed you would want me to test the socket so I did. Everything was working normally when I tested it a few minutes ago. I watched the video on how to use your test socket.
Thanks
on 02-10-2024 12:40 AM
Good morning
I have an NTE 5C socket. From what I have read it does have a test socket. Would you like me to conduct a test?
Thanks