Get expert support with your Fibre connection.
on 29-09-2024 01:49 PM
Hi sync speed is at around 42/43 Mbps, when it was usually close or above 60. Did a line test and there is an issue, been told to speak to Sara, but i cant find her.
Download speed is close to 40, upload 17.
Modem is plugged in directly in the master socket.
Can someone please test the line.
Cheers
10 hours ago
yesterday
Hi Debbie,
I think it will not be necessary. Removed face plate from master socket and reseated the connections - now sync speeds are back to normal.
Thanks for all the help.
cheers
Monday
Hi Gangerlv
Ok no problem.
Please can you provide a couple of days availability PM (1pm - 6pm)
Can you also confirm potential Engineer charges
Monday
Hi Debbie,
yes please, but i can only do some weekday afternoons.
cheers
Friday
Friday
Hi Debbie,
yes it is.
TA
Friday
Hi @Gangerlv
Thanks for your reply.
The line test is still detecting the same fault. Is the old router connected at the moment?
Thursday
Hi Debbie,
i have hooked up my old router. Maybe that will improve the sync speed.
cheers
Thursday
Hi @Gangerlv
The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.
Thank you for confirming that you don't have test socket. Have you recently tested with a different router?
Wednesday
Hi Michelle,
i did a 30min reset yesterday. Today sync is still at 43.
TA
on 01-10-2024 06:30 AM
Good morning,
Thanks for the update. How has your connection been since the 30 minute reboot?
Michelle
on 30-09-2024 03:58 PM
Hi Debbie, recent disconnection will be, when i plugged the modem in to a master socket. It doesnt have test socket.
i have not noticed too many reconnections, there had been some, but too often.
Ill try 30min reboot later.
on 30-09-2024 09:25 AM
Hi @Gangerlv
I'm really sorry to hear this.
I've completed a line test which is clear - No faults detected.
I can see re connections on the line and this can affect the sync speed.
Is the connection dropping or has the router been rebooted? Does your master socket have a test socket?
on 30-09-2024 09:13 AM
I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?