Sync speed lower than usually

[Gangerlv]

Hi sync speed is at around 42/43 Mbps, when it was usually close or above 60. Did a line test and there is an issue, been told to speak to Sara, but i cant find her.

Download speed is close to 40, upload 17.

Modem is plugged in directly in the master socket. 

Can someone please test the line.

Cheers

[Debbie-TalkTalk]

Hi @Gangerlv 

I'm glad to hear that the speed has increased, thanks for letting me know 🙂

[Gangerlv]

Hi Debbie,

I think it will not be necessary. Removed face plate from master socket and reseated the connections - now sync speeds are back to normal.

Thanks for all the help.

cheers

[Debbie-TalkTalk]

Hi Gangerlv

Ok no problem.

Please can you provide a couple of days availability PM (1pm - 6pm)

Can you also confirm potential Engineer charges

[Gangerlv]

Hi Debbie,

yes please, but i can only do some weekday afternoons. 

cheers

[Debbie-TalkTalk]

HI @Gangerlv 

Thanks for confirming.

Would you like me to arrange an Openreach engineer visit?

[Gangerlv]

Hi Debbie,

yes it is.

TA

[Debbie-TalkTalk]

Hi @Gangerlv 

Thanks for your reply.

The line test is still detecting the same fault. Is the old router connected at the moment?

[Gangerlv]

Hi Debbie,

i have hooked up my old router. Maybe that will improve the sync speed. 

cheers

[Debbie-TalkTalk]

Hi @Gangerlv 

The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Thank you for confirming that you don't have test socket. Have you recently tested with a different router?

[Gangerlv]

Hi Michelle,

i did a 30min reset yesterday. Today sync is still at 43.

TA

[Michelle-TalkTalk]

Good morning,

Thanks for the update. How has your connection been since the 30 minute reboot?

Michelle

[Gangerlv]

Hi Debbie, recent disconnection will be, when i plugged the modem in to a master socket. It doesnt have test socket.

i have not noticed too many reconnections, there had been some, but too often. 

Ill try 30min reboot later. 

[Debbie-TalkTalk]

Hi @Gangerlv 

I'm really sorry to hear this.

I've completed a line test which is clear - No faults detected.

I can see re connections on the line and this can affect the sync speed.

Is the connection dropping or has the router been rebooted? Does your master socket have a test socket?

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.